We want to leverage that occasional dissatisfaction to improve our services and be a better payment platform. We don’t always do everything right. But sometimes that pays off when we are forced to learn from our mistakes.
Friday, 28 July 2017
Way To Ensure E-Commerce Security
Sunday, 25 June 2017
Stay Safe From Credit Card Fraud
Don’t Share Your Credit Card Number
Never ever give your credit card to someone else. While shopping never hand over your credit card to another person. If you do so, make sure the card is in your sight and you can see what it is being used for. Similarly, don’t share your credit card number online unless you are actually making a purchase. Only purchase at reputed sites and it is usually a good practice to avoid storing your credit card details at those sites. If someone sends you an email asking for credit card information, it is most likely a phishing scam. Remember banks and other financial institutions never ask for personal, bank account or credit card information over email or a phone call. Be very cautious when sharing such information.Check Your Card Statements
Make it a habit to check your credit card statements. If you notice any transaction that you have not made, then bring it to the notice of the issuing bank immediately. If you suspect your card information has been compromised in any way, then you should immediately take steps to block your card to prevent it from being misused. Credit card details once stolen, are then traded in the dark web marketplace. This stolen data can be purchased and used for illegal activities as well. Hence, report any suspicious activities right away.Look At Other Options
Nowadays there are safer options such as chip based cards and prepaid credit cards. Prepaid credit cards are loaded with a certain amount of money. This amount acts as the upper limit that gets compromised in case your card is stolen or lost. Prepaid cards can be used just like credit cards. You can always load the card again with funds. This is a great way to keep your risks at a minimum when using cards online.Saturday, 31 December 2016
Use Customer Complaints To Improve Your Business
Provide Avenues For Customers To Post Feedback
Almost every business has some means to solicit customer feedback. This could be via dedicated customer support teams, customer surveys or complaint cells. It is very important for customers to know that they can reach out to the business if they have any positive or negative feedback. Typically, it has been observed that customers resort to posting complaints on public forums only after they have not been satisfied with the response to their complaints from the business itself.
Take Complaints Positively
Businesses can go a long way in improving their services if they take their customers complaints in a positive light. An unhappy customer is a sign of something missing in your delivery chain. It is worth troubleshooting to find out the root cause of the difficulty being faced by the customer. This could result in improved services that benefit all customers or could set the foundation for a totally new service as your current portfolio might not be meeting market demands. In either case, hearing the voice of the customer ultimately benefits your business and leads to positive growth.
Payza Sucks?
One good example of using customer complaints for constructive improvement is Payza - an online payment processing platform. Payza states that it aims to adapt to the needs of the customers and therefore always listens to their complaints. To further substantiate this, Payza gives some examples of how it has used complaints to improve its services. When customers complained that disputes were taking a long time to resolve, Payza created a dedicated resolution centre. This has been positively received by the customers. Similarly when users complained of not enough customer support, Payza extended its customer support hours.
This is a great example of having a consumer focused mindset which goes a long way in building customer loyalty.
Thursday, 3 July 2014
Payza Problem Solving with New Age of Freelancing

Payza’s priority is, first-and-foremost, security. We believe in making the online payments world a truly safe place to send money, shop and do business so the security of our members is extremely important to us. Read this article to learn how Payza Fraud Prevention Team keeps Payza’s members safe.
Wednesday, 7 May 2014
How to Fix your Payza Problems
There are always going to be growing pains. As we constantly adapt our platform to improve your consumer experience, there are bound to be some bumps in the road. Even with all the testing and bug-fixing our programmers do before a feature is released, there are still occasional issues. It’s the same for every technology company, the difference is how a company deals with these issues.
If you experience any Payza problems with bank account verification, Payza deposit problems, Payza bank wire problems, or problems adding money with Payza, here’s how you can fix it:
- Live Chat: Our live chat support ensures that someone is always available to you if you are experiencing any Payza problems. With live chat you can speak with someone from the Payza Customer Support team who will guide you through the solution.
- Email: You can easily submit a ticket and our Customer Support team will be in touch with you by email.
- FAQs: One of the quickest and easiest ways to solve Payza problems is to visit our FAQs, where you can find the solutions to most common problems.
- Telephone: Our call center is open 24 hours, Monday to Friday (EST), for help with all your Payza needs.
- Payza Community: The Payza community is a unique way for you to solve any problems that you may encounter. Within the community, you can discuss and share your experiences with other Payza members, as well as with experts from the Payza team. This forum allows you to talk to other members and Payza moderators to get answers to all your questions and to share any Payza tips and tricks you might have.
Friday, 15 November 2013
Payza Problems: How One Business Protects its Merchants
When dealing with technology, you are bound to occasionally run into some trouble. And although technology advances with each day, there are still glitches and flaws in systems that we have to overcome. For online business owners, it is always nerve-racking when dealing with online technological problems, and especially your payment platform. When it comes to payment processing platforms, online providers like Payza use innovative technology that allow payment transactions to be made. Like with any online payment platform, certain problems may occur, but what makes this company different is how these problems are dealt with.
At Payza, its members are the company's top priority. Since its merchants trust Payza to provide an easy-to-use, reliable and safe payment processor, the company delivers specific services to make certain that any potential Payza problem that a merchant may experience is dealt with quickly and conveniently.
Technical Support
Technical problems are always a possibility when dealing with online platforms. For instance, issues with the payment platform's integration with your checkout page may occur. Payza staffs a large and competent tech team to help you with these issues, and other Payza problems. To get help at any time, simply visit the Payza Developer Community; there you can post any questions or concerns you may have and get help from not just Payza employees, but developers. This is a true community where anyone can participate, and the people you meet here will provide the best technical support available to help resolve your issues.
Risk Prevention
Security is arguably the most important element that makes Payza one of the world's leading online payment processors. With so many online threats, as a merchant or even CEO, you will not have to worry about your online business, and whether or not your and your customers' information is safe. Payza ensures your protection at all times through its innovative and strategic security measures, like its FraudMatrix. The FraudMatrix eliminates Payza problems by protecting you from any possible fraudulent activity that could cause risk to confidential information. In short, it keeps your business and customers safe.
Resolution Center
Suffice it to say that sometimes in business the customer is not satisfied, and for whatever reason, they may want to return an online purchase. They might even have an issue with a merchant or, vice versa, the merchant has an issue with the customer. As the merchant, you want to avoid as many chargebacks as possible. Fortunately, with Payza, a great benefit is provided to merchants in the form of the Payza Resolution Center. This center handles any Payza problems that relate to transactions or connections made between merchant and customer. Payza deals with any issues that may have occurred and finds the best solution to the problem - with the goal of avoiding chargebacks, resolving issues and most importantly, preventing the loss of a valuable customer.
There are so many customer support options available to help you with any Payza problem, such as Payza's frequently asked questions (FAQ) or live chat support. As a Payza member, merchant or customer, you can get help whenever you need it - always.
Resource Box
As an online payment platform user, there is always a chance you may encounter a Payza problem. Specifically, as a merchant, it is useful to know that Payza addresses these issues immediately, and can help you with them too. To learn more about how Payza helps its members, check out the articles on the Payza blog.
Wednesday, 11 September 2013
The Payza Community Can Solve All Your Payza Problems
Payza, the award-winning global payment solution, launched in May 2012, and since then we've been refining our service in an effort to provide the most user-friendly experience available. There have been some bumps along the road, but we’re not going to stop until we can provide the best solution for your e-commerce needs.
What to Do About Payza Problems
We'd love to eliminate Payza problems completely from our system, but to be realistic there are always going to be new kinds of problems to deal with. What is even more important is that, when problems do arise, we are always within reach of our customers and able to help them to reach a solution.
For this reason, we have designed Payza Community, a place for you to find answers to all your questions, share solutions to your problems, and stay informed on the latest Payza features and service updates. The forum is staffed by our support team and frequented by expert Payza users who can help you find exactly the answer you're looking for.
Payza Community is part of our overall, user-experience-oriented strategy. We want to make it as easy as possible for you to use Payza and to get your questions answered. The new public forum serves as a single destination where you can address any and all concerns you may have.
Help Us Eliminate Payza Problems
Customer feedback is extremely important to us. With your help, since our launch less than two years ago, we've rebuilt some of our features from the ground up to serve you better. If you ever have any questions or want to let us know what you think, we're always available. We encourage our members to use the built-in suggestion box to tell us what you want to get out of Payza.
If you're ever having Payza Problems you can speak to a member of our support staff directly by email, phone or live chat, or post a comment on Payza Community. And don't forget to follow us on Facebook, Twitter, Google Plus, LinkedIn and Pinterest. We're always looking to connect you with the latest industry news and the latest updates from Payza!
RESOURCE
Find out more about Payza Community at the Payza Blog, or keep reading about how we are eliminating Payza problems and how you can help!