How to Deal with Payza Problems as a Merchant

As a merchant, you want to run your business with as little hassle as humanly possible, right? You don’t want to worry about whether or not your payment solution can actually support different types of payments, let alone work seamlessly and free of technical difficulties. You also don’t want to worry about customer disputes and how to deal with those should one ever come up.
Fortunately, if Payza is your chosen online payment solution, there are several things you can do to avoid Payza problems and work through them so that you can run your business and manage your payments with ease.

Below are some typical Payza problems merchants can run into, and what Payza does to help with them:

1. Technical problems: If you are experiencing any problems with the integration of the Payza platform into your website, you can go to the Developer Community via Payza’s website for support. Feel free to post your questions and concerns in the forums, or call the support line to talk to a human. These Payza problems can be easily remedied if you take advantage of the available resources. And with the Developer Community, you not only get support from Payza employees, but also from other developers in the field.


2. Customer disputes: If one or more of your customers are not happy with the products or services you have sold to them, you can work out the problem in an efficient and civilized manner rather than duke it out over the phone or by email, or than by just ignoring them. Payza offers a transaction dispute solution through your Payza account which will notify you when and if a customer has filed a dispute against you. This way you can avoid chargebacks, work out the issue with your customer and prevent the loss of return customers.


3. Refunds: Payza allows merchants to issue instant refunds to customers via their Payza account. With the click of a button, your customer will get their money back so you don’t have to deal with the consequences of a chargeback. More information regarding the terms of refunds can be found in Payza’s User Agreement.


4. General support problems: If you experience any other type of Payza problem, such as operational issues related to adding/deleting banking information, password and PIN resets, bank transfers and wires, account verification, merchant review processes and more, you can refer to the comprehensive Frequently Asked Question section of the Payza website, as well as the blog, Twitter feed or customer support channels for assistance. Someone is always on stand-by with a smile to help you with your Payza problems.

Just because you are experiencing a Payza problem of one sort or another does not mean that you have to spend your energy fixing them when you would otherwise be focusing on your business. Payza’s helpful resources exist to make your life easier. So, take advantage of them. But if you can’t work out your problems independently, you can always drop them a line by email or pick up the phone and call them for support.

RESOURCE

Learn more about Payza’s most recent support channel for your Payza problems here, and check out Payza-Problems.com blog post on the topic.

Avoiding Payza Problems – 4 Ways to Make Your Transactions Run Smoothly

Shopping online with Payza is easy. You find a store that sells the product you want, put it into your shopping cart, go to checkout, log in to the payment platform and make your payment. Easy peasy. But sometimes you can run into Payza problems that you were not expecting, like a merchant that takes too long to send your product, outdated payment information (if it’s been a long time since your last transaction), technical issues, and more.

Luckily, there are several things you can do to ensure a seamless and quick transaction, void of any annoying Payza problems. Here they are:

1. Buy from well-reputed sellers. It’s fairly easy to get the dirt on a merchant from whom you are thinking about buying a product. Just hit the online forums. Comments about particularly unreliable merchants can be found just about anywhere, so you won’t have to look too far. You can avoid tonnes of Payza problems like not-amazing merchants by doing your homework before buying from them. If you have already purchased from them, you can file a report with the Payza transaction dispute department if they have not given you what you paid for, or if the item did not meet your expectations. Please note that Payza does everything in their power to ensure that all merchants using their platform are reliable and well-reputed.


2. Use strong Payza account passwords and PINs that you can remember. If you use a really strong password, you can avoid a load of Payza problems, such as someone guessing your passwords and PINs, and getting access to your account. To avoid the issue of unauthorized access, use a variety of upper and lower case letters, and numbers, but avoid using names, words, and important dates. It’s also good practice to choose passwords that are easy for you to remember, but hard for other people to guess. If you can easily remember your password, you will not have to reset it during a transaction, which can make the process longer than it has to be.


3. Keep payment information updated. If all of your payment information is updated in your account, your transaction can be completed in under a minute. But you will run into annoying Payza problems if your payment information is out-of-date. It’s a good idea to log in to your account to see the information you have listed. If anything is no longer applicable, like a closed bank account, delete it and/or add the new information. This will ensure a quick and problem-free transaction.


4. Know how to contact customer support. Customer support can get you out of a lot of Payza problems, but you have to know how to contact them for help when you need it. Payza customer support can be contacted via phone, email and live chat. All of the details can be found on their Support page. You can even get general help (like how-to advice) through their Twitter support feed.

Payza problems don’t have to be the rule; they can be the exception when you do everything you can to make your online shopping errands as easy as possible. Knowing about customer support, doing your research about merchants, creating and remembering strong passwords and PINs and having up-to-date payment information can all make using Payza for your online shopping needs a pleasurable experience.

RESOURCE:

If you want to learn more about avoiding Payza problems, check out Payza related Blog post on the different solutions that Payza offers you when having issues with your Payza ewallet account.