Use Customer Complaints To Improve Your Business

Every business has its share of customer complaints. In today’s competitive and fast paced world, businesses are expected to be agile and keep adapting their services, methods of working and technology to meet the needs of the customers. Also thanks to the advent of social media, customers are quick to discover latest trends, demand the same from their providers and instantly post their feedback on social sites if they are not satisfied. Customer is indeed king and today he knows this!

Provide Avenues For Customers To Post Feedback
Almost every business has some means to solicit customer feedback. This could be via dedicated customer support teams, customer surveys or complaint cells. It is very important for customers to know that they can reach out to the business if they have any positive or negative feedback. Typically, it has been observed that customers resort to posting complaints on public forums only after they have not been satisfied with the response to their complaints from the business itself.

Take Complaints Positively
Businesses can go a long way in improving their services if they take their customers complaints in a positive light. An unhappy customer is a sign of something missing in your delivery chain. It is worth troubleshooting to find out the root cause of the difficulty being faced by the customer. This could result in improved services that benefit all customers or could set the foundation for a totally new service as your current portfolio might not be meeting market demands. In either case, hearing the voice of the customer ultimately benefits your business and leads to positive growth.

Payza Sucks?
One good example of using customer complaints for constructive improvement is Payza - an online payment processing platform. Payza states that it aims to adapt to the needs of the customers and therefore always listens to their complaints. To further substantiate this, Payza gives some examples of how it has used complaints to improve its services. When customers complained that disputes were taking a long time to resolve, Payza created a dedicated resolution centre. This has been positively received by the customers. Similarly when users complained of not enough customer support, Payza extended its customer support hours.

This is a great example of having a consumer focused mindset which goes a long way in building customer loyalty.

Payza Problem Solving with New Age of Freelancing

It’s a new world out there! The only thing keeping us in the office every day is cultural momentum – it’s no longer even remotely a requirement. The development of tools such as Payza has brought the world to your fingertips. So why are so few people working from the comfort of their own homes? The short answer is money, and the Payza problem solving tools can help make sure you can start freelancing now without any concern for getting paid in a timely and affordable manner. 

When their entire source of income hangs in the balance, people tend to get nervous. But think about it – we’ve all been shopping online for at least 10 years and how often do our payments fail to go through? It’s the same thing for companies that work with remote teams; as long as you know your employer and trust their legitimacy, there’s not a realistic risk that your paycheck isn’t going to come through online. Plus, you can rest assured that if you do experience Payza problems, we are here to help you resolve them quickly. 

Payza Problem Solving 101

Let’s face it, all companies have technical problems at some point. We understand that Payza problems cannot be taken lightly – e-commerce companies like Payza deal with people’s money and that’s where security matters the most. That’s why we make sure we always have people on hand around the clock to help our customers solve all their Payza problems.

But the fact is that most of the problems you might have can be thwarted at the source: you. Many internet users are extremely irresponsible with their data. If you work from home, you rely on that data to make a living. 

So make sure you don’t become a victim – follow these online security tips:

1. Update your browsers, apps and anti-virus programs: Hackers are always finding new ways to infiltrate your computer. Most software updates, among other things, patch the latest known security vulnerabilities in your browsers and anti-virus software. Make sure to always stay up-to-date.

2. Disable cookies: Cookies allow websites to remember your preferences, which makes for a more enjoyable online experience. However, cookies can also be used for evil. Some sites will try to automatically download viruses or data-harvesting software onto your computer, but with cookies disabled, this won’t be possible.

Working from Outside the House

If you’re anything like me, a change of scenery can really be a boost to your productivity. But if you’re working outside of the house and accessing a public network, there are even more security risks you should be aware of:

3. Don’t enter personal information into online forms: Online shopping, for example, requires the transmission of personal financial data. Fraudsters that are also tapped into a shared public network could be able to intercept that data, which might leave you a long way from home with an empty bank account.

4. Don’t access your email: It can be hard to resist, but accessing your email on a public network can expose a massive amount of personal information. Even if you are careful never to send any sensitive information over email, hackers can still hijack your contact list and use your account to send phishing emails.

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If you’re working remotely, chances are your email account contains massive amount of vital information. It’s the lifeblood of the freelancer’s career – every assignment, report, invoice and receipt goes through it. Not only can any personal financial information be used to perform identity theft, but imagine if your password were to be changed or your data destroyed! It could amount to a career-damaging catastrophe. So visit the Payza Blog to learn more about Payza problem solving and eliminate the risks associated with working remotely once-and-for-all.

More Related In-depth Articles:

How to Fix your Payza Problems

If you ever run into Payza problems isn’t it nice to know that the Payza Customer Support Team is always there, ready to help you in any way you need. From phone support, to live chat, to email support and the Payza Community interactive forum, there is always a place to get the help you need when you need it and how you want it. Read this article to find out how to get help and get your Payza problems fixed. 

The Payza Fraud Prevention Team is the Best in the Business

Payza’s priority is, first-and-foremost, security. We believe in making the online payments world a truly safe place to send money, shop and do business so the security of our members is extremely important to us. Read this article to learn how Payza Fraud Prevention Team keeps Payza’s members safe.

How to Fix your Payza Problems

Here at Payza, we never rest easy. The technological world is much too exciting for us to ever give up on the latest and most exciting developments in the industry. The goal? We’re always trying to improve our services – to offer the easiest, fastest, cheapest and most versatile payment processing services around. But we’re not perfect, so it’s a good thing our commitment to excellence extends to provide you with the best ways to deal with Payza problems.

Technology 101

You may not realize what it’s like. If technological development seems rapid from where you’re sitting, just imagine how much of a whirlwind is must feel to be one of the largest e-commerce platforms in the world. For every new and exciting breakthrough that you hear about, there’s at least a dozen more happening behind the scenes to refine every minute detail of your consumer experience.

There are always going to be growing pains. As we constantly adapt our platform to improve your consumer experience, there are bound to be some bumps in the road. Even with all the testing and bug-fixing our programmers do before a feature is released, there are still occasional issues. It’s the same for every technology company, the difference is how a company deals with these issues.

Because you are our priority, we’ve put in place the tools necessary for you to solve any problems you may have.

If you experience any Payza problems with bank account verification, Payza deposit problems, Payza bank wire problems, or problems adding money with Payza, here’s how you can fix it:

• Live Chat: Our live chat support ensures that someone is always available to you if you are experiencing any Payza problems. With live chat you can speak with someone from the Payza Customer Support team who will guide you through the solution. 
• Email: You can easily submit a ticket and our Customer Support team will be in touch with you by email.
• FAQs: One of the quickest and easiest ways to solve Payza problems is to visit our FAQs, where you can find the solutions to most common problems.
• Telephone: Our call center is open 24 hours, Monday to Friday (EST), for help with all your Payza needs.
• Payza Community: The Payza community is a unique way for you to solve any problems that you may encounter. Within the community, you can discuss and share your experiences with other Payza members, as well as with experts from the Payza team. This forum allows you to talk to other members and Payza moderators to get answers to all your questions and to share any Payza tips and tricks you might have.

RESOURCE

Unfortunately problems can happen, but we’ll never let your questions go unanswered. There’s no such thing as a flawless system, but there is such a thing as outstanding customer service. Read this article to learn how to make your transactions run smoothly using Payza.

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Have You Been a Victim? Report Payza Scams

The Payza Scam Prevention Team has the tools in place to take care of fraud so you can focus on living your life. With one of our secure e-wallets, you can buy and sell online with confidence, safely and easily. But fraudsters will always be out there, looking for new ways to steal your money. If you’ve seen something suspicious, whether it’s an email, a webpage or an online seller using Payza or claiming to be from Payza, here’s how you can report it.

The Payza Fraud Prevention Team is the Best in the Business

Payza’s priority is, first-and-foremost, security. We believe in making the online payments world a truly safe place to send money, shop and do business so the security of our members is extremely important to us. We will not tolerate Payza fraud.

Payza Problems: How One Business Protects its Merchants

When dealing with technology, you are bound to occasionally run into some trouble. And although technology advances with each day, there are still glitches and flaws in systems that we have to overcome. For online business owners, it is always nerve-racking when dealing with online technological problems, and especially your payment platform. When it comes to payment processing platforms, online providers like Payza use innovative technology that allow payment transactions to be made. Like with any online payment platform, certain problems may occur, but what makes this company different is how these problems are dealt with.

At Payza, its members are the company's top priority. Since its merchants trust Payza to provide an easy-to-use, reliable and safe payment processor, the company delivers specific services to make certain that any potential Payza problem that a merchant may experience is dealt with quickly and conveniently.

Technical Support

Technical problems are always a possibility when dealing with online platforms. For instance, issues with the payment platform's integration with your checkout page may occur. Payza staffs a large and competent tech team to help you with these issues, and other Payza problems. To get help at any time, simply visit the Payza Developer Community; there you can post any questions or concerns you may have and get help from not just Payza employees, but developers. This is a true community where anyone can participate, and the people you meet here will provide the best technical support available to help resolve your issues.

Risk Prevention

Security is arguably the most important element that makes Payza one of the world's leading online payment processors. With so many online threats, as a merchant or even CEO, you will not have to worry about your online business, and whether or not your and your customers' information is safe. Payza ensures your protection at all times through its innovative and strategic security measures, like its FraudMatrix. The FraudMatrix eliminates Payza problems by protecting you from any possible fraudulent activity that could cause risk to confidential information. In short, it keeps your business and customers safe.

Resolution Center

Suffice it to say that sometimes in business the customer is not satisfied, and for whatever reason, they may want to return an online purchase. They might even have an issue with a merchant or, vice versa, the merchant has an issue with the customer. As the merchant, you want to avoid as many chargebacks as possible. Fortunately, with Payza, a great benefit is provided to merchants in the form of the Payza Resolution Center. This center handles any Payza problems that relate to transactions or connections made between merchant and customer. Payza deals with any issues that may have occurred and finds the best solution to the problem - with the goal of avoiding chargebacks, resolving issues and most importantly, preventing the loss of a valuable customer.

There are so many customer support options available to help you with any Payza problem, such as Payza's frequently asked questions (FAQ) or live chat support. As a Payza member, merchant or customer, you can get help whenever you need it - always.

Resource Box

As an online payment platform user, there is always a chance you may encounter a Payza problem. Specifically, as a merchant, it is useful to know that Payza addresses these issues immediately, and can help you with them too. To learn more about how Payza helps its members, check out the articles on the Payza blog.

The Payza Community Can Solve All Your Payza Problems

Let's face it; sometimes you have you problems with Payza. All companies have technical problems, service disruptions, customer disputes, etc. Technology companies big and small have problems all the time. But with e-commerce companies like Payza, when the customer's money is involved, it's a lot more important for these problems to be solved quickly. That's why we have developed Payza Community, a place for our customers to solve all their Payza problems.

Payza, the award-winning global payment solution, launched in May 2012, and since then we've been refining our service in an effort to provide the most user-friendly experience available. There have been some bumps along the road, but we’re not going to stop until we can provide the best solution for your e-commerce needs.

What to Do About Payza Problems

We'd love to eliminate Payza problems completely from our system, but to be realistic there are always going to be new kinds of problems to deal with. What is even more important is that, when problems do arise, we are always within reach of our customers and able to help them to reach a solution.

For this reason, we have designed Payza Community, a place for you to find answers to all your questions, share solutions to your problems, and stay informed on the latest Payza features and service updates. The forum is staffed by our support team and frequented by expert Payza users who can help you find exactly the answer you're looking for.

Payza Community is part of our overall, user-experience-oriented strategy. We want to make it as easy as possible for you to use Payza and to get your questions answered. The new public forum serves as a single destination where you can address any and all concerns you may have.

Help Us Eliminate Payza Problems

Customer feedback is extremely important to us. With your help, since our launch less than two years ago, we've rebuilt some of our features from the ground up to serve you better. If you ever have any questions or want to let us know what you think, we're always available. We encourage our members to use the built-in suggestion box to tell us what you want to get out of Payza.

If you're ever having Payza Problems you can speak to a member of our support staff directly by email, phone or live chat, or post a comment on Payza Community. And don't forget to follow us on Facebook, Twitter, Google Plus, LinkedIn and Pinterest. We're always looking to connect you with the latest industry news and the latest updates from Payza!

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Find out more about Payza Community at the Payza Blog, or keep reading about how we are eliminating Payza problems and how you can help!

How to Deal with Payza Problems as a Merchant

As a merchant, you want to run your business with as little hassle as humanly possible, right? You don’t want to worry about whether or not your payment solution can actually support different types of payments, let alone work seamlessly and free of technical difficulties. You also don’t want to worry about customer disputes and how to deal with those should one ever come up.
Fortunately, if Payza is your chosen online payment solution, there are several things you can do to avoid Payza problems and work through them so that you can run your business and manage your payments with ease.

Below are some typical Payza problems merchants can run into, and what Payza does to help with them:

1. Technical problems: If you are experiencing any problems with the integration of the Payza platform into your website, you can go to the Developer Community via Payza’s website for support. Feel free to post your questions and concerns in the forums, or call the support line to talk to a human. These Payza problems can be easily remedied if you take advantage of the available resources. And with the Developer Community, you not only get support from Payza employees, but also from other developers in the field.


2. Customer disputes: If one or more of your customers are not happy with the products or services you have sold to them, you can work out the problem in an efficient and civilized manner rather than duke it out over the phone or by email, or than by just ignoring them. Payza offers a transaction dispute solution through your Payza account which will notify you when and if a customer has filed a dispute against you. This way you can avoid chargebacks, work out the issue with your customer and prevent the loss of return customers.


3. Refunds: Payza allows merchants to issue instant refunds to customers via their Payza account. With the click of a button, your customer will get their money back so you don’t have to deal with the consequences of a chargeback. More information regarding the terms of refunds can be found in Payza’s User Agreement.


4. General support problems: If you experience any other type of Payza problem, such as operational issues related to adding/deleting banking information, password and PIN resets, bank transfers and wires, account verification, merchant review processes and more, you can refer to the comprehensive Frequently Asked Question section of the Payza website, as well as the blog, Twitter feed or customer support channels for assistance. Someone is always on stand-by with a smile to help you with your Payza problems.

Just because you are experiencing a Payza problem of one sort or another does not mean that you have to spend your energy fixing them when you would otherwise be focusing on your business. Payza’s helpful resources exist to make your life easier. So, take advantage of them. But if you can’t work out your problems independently, you can always drop them a line by email or pick up the phone and call them for support.

RESOURCE

Learn more about Payza’s most recent support channel for your Payza problems here, and check out Payza-Problems.com blog post on the topic.

Avoiding Payza Problems – 4 Ways to Make Your Transactions Run Smoothly

Shopping online with Payza is easy. You find a store that sells the product you want, put it into your shopping cart, go to checkout, log in to the payment platform and make your payment. Easy peasy. But sometimes you can run into Payza problems that you were not expecting, like a merchant that takes too long to send your product, outdated payment information (if it’s been a long time since your last transaction), technical issues, and more.

Luckily, there are several things you can do to ensure a seamless and quick transaction, void of any annoying Payza problems. Here they are:

1. Buy from well-reputed sellers. It’s fairly easy to get the dirt on a merchant from whom you are thinking about buying a product. Just hit the online forums. Comments about particularly unreliable merchants can be found just about anywhere, so you won’t have to look too far. You can avoid tonnes of Payza problems like not-amazing merchants by doing your homework before buying from them. If you have already purchased from them, you can file a report with the Payza transaction dispute department if they have not given you what you paid for, or if the item did not meet your expectations. Please note that Payza does everything in their power to ensure that all merchants using their platform are reliable and well-reputed.


2. Use strong Payza account passwords and PINs that you can remember. If you use a really strong password, you can avoid a load of Payza problems, such as someone guessing your passwords and PINs, and getting access to your account. To avoid the issue of unauthorized access, use a variety of upper and lower case letters, and numbers, but avoid using names, words, and important dates. It’s also good practice to choose passwords that are easy for you to remember, but hard for other people to guess. If you can easily remember your password, you will not have to reset it during a transaction, which can make the process longer than it has to be.


3. Keep payment information updated. If all of your payment information is updated in your account, your transaction can be completed in under a minute. But you will run into annoying Payza problems if your payment information is out-of-date. It’s a good idea to log in to your account to see the information you have listed. If anything is no longer applicable, like a closed bank account, delete it and/or add the new information. This will ensure a quick and problem-free transaction.


4. Know how to contact customer support. Customer support can get you out of a lot of Payza problems, but you have to know how to contact them for help when you need it. Payza customer support can be contacted via phone, email and live chat. All of the details can be found on their Support page. You can even get general help (like how-to advice) through their Twitter support feed.

Payza problems don’t have to be the rule; they can be the exception when you do everything you can to make your online shopping errands as easy as possible. Knowing about customer support, doing your research about merchants, creating and remembering strong passwords and PINs and having up-to-date payment information can all make using Payza for your online shopping needs a pleasurable experience.

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If you want to learn more about avoiding Payza problems, check out Payza related Blog post on the different solutions that Payza offers you when having issues with your Payza ewallet account.