How to Deal with Payza Problems as a Merchant

As a merchant, you want to run your business with as little hassle as humanly possible, right? You don’t want to worry about whether or not your payment solution can actually support different types of payments, let alone work seamlessly and free of technical difficulties. You also don’t want to worry about customer disputes and how to deal with those should one ever come up.
Fortunately, if Payza is your chosen online payment solution, there are several things you can do to avoid Payza problems and work through them so that you can run your business and manage your payments with ease.

Below are some typical Payza problems merchants can run into, and what Payza does to help with them:

1. Technical problems: If you are experiencing any problems with the integration of the Payza platform into your website, you can go to the Developer Community via Payza’s website for support. Feel free to post your questions and concerns in the forums, or call the support line to talk to a human. These Payza problems can be easily remedied if you take advantage of the available resources. And with the Developer Community, you not only get support from Payza employees, but also from other developers in the field.


2. Customer disputes: If one or more of your customers are not happy with the products or services you have sold to them, you can work out the problem in an efficient and civilized manner rather than duke it out over the phone or by email, or than by just ignoring them. Payza offers a transaction dispute solution through your Payza account which will notify you when and if a customer has filed a dispute against you. This way you can avoid chargebacks, work out the issue with your customer and prevent the loss of return customers.


3. Refunds: Payza allows merchants to issue instant refunds to customers via their Payza account. With the click of a button, your customer will get their money back so you don’t have to deal with the consequences of a chargeback. More information regarding the terms of refunds can be found in Payza’s User Agreement.


4. General support problems: If you experience any other type of Payza problem, such as operational issues related to adding/deleting banking information, password and PIN resets, bank transfers and wires, account verification, merchant review processes and more, you can refer to the comprehensive Frequently Asked Question section of the Payza website, as well as the blog, Twitter feed or customer support channels for assistance. Someone is always on stand-by with a smile to help you with your Payza problems.

Just because you are experiencing a Payza problem of one sort or another does not mean that you have to spend your energy fixing them when you would otherwise be focusing on your business. Payza’s helpful resources exist to make your life easier. So, take advantage of them. But if you can’t work out your problems independently, you can always drop them a line by email or pick up the phone and call them for support.

RESOURCE

Learn more about Payza’s most recent support channel for your Payza problems here, and check out Payza-Problems.com blog post on the topic.

Payza Complaints

Where complaints lead to better service

Who doesn’t like complaining? It might have the grating sound of finger nails scraping against blackboard to some, but to others it can hint at what’s fundamentally wrong with a product or service.

We at Payza hear the latter variety. As a company that is constantly changing, we are always listening for the most vehement complaints. Not because we like abuse, but because we have a desire to adapt to the needs of our customers.  

We want to leverage that occasional dissatisfaction to improve our services and be a better payment platform. We don’t always do everything right. But sometimes that pays off when we are forced to learn from our mistakes.

Here are three complaints that have lead to solutions:

1.     “Your customer support hours are not long enough! Why can’t you guys offer more support?” We extended customer support hours from 9:00 a.m. – 5:00 p.m. to 8:00 a.m. – 7:00 p.m. (EST), hired more staff, and opened another CustomerSupport office.

2.     “Disputes take too long to solve! Why can’t you guys be more efficient?” We created a Resolution Center to better facilitate communication and favorable agreements between merchants and their customers.

3.     “We want more currencies for credit card spending. Not all sites offer products in USD prices!” We started offering more currencies aside from USD to customers for credit card spending, such as GBP, EUR, CAD, CHF, DKK, NOK, and SEK.

There are plenty more where these came from. When we’re on the job, our ears are always open. So keep the complaints coming. We’ll make use of them… the feasible ones, at least.

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